Help
SwipeSort Support
Help with SwipeSort on Android and iOS. For support, email contact@pezezzle.com and include your device, operating-system version, SwipeSort version and a short description of the issue. Please do not attach private photos or videos unless specifically requested and necessary.
Supported platforms
SwipeSort is available on Google Play for Android 11+ (1.2.5) and the App Store for iPhone and iPad with iOS/iPadOS 15.5+ (1.1.2), checked on 1 October 2026. Both releases support photo and video review. Duplicate and similar-photo review are currently Android features.
Photo and video access
Manage SwipeSort’s photo/video permission in your device settings. With limited access, only selected media can appear. Choose photos, videos or both in SwipeSort settings. If items are missing, check permission and your selection before refreshing access.
Removing photos and videos
Swiping left only flags an item. Review flagged media, select what to remove and confirm in the app and operating system. Recovery depends on your gallery’s trash or Apple Photos “Recently Deleted”. Clearing app data or uninstalling does not restore removed media.
Video and system cloud loading
Videos start muted on the active card. If playback fails, you can skip the item. On Apple devices, Allow iCloud previews covers thumbnails only; loading a cloud-only video needs its own explicit action. System cloud loading may use mobile data.
Purchases and restoration
Pro is a one-time Lifetime purchase, with no subscription. Apple or Google processes payment; RevenueCat validates access. To restore, use the same store account, go online and choose Restore Purchases on the upgrade screen. Contact support with the store and a non-sensitive order reference if needed. Never send payment credentials. A purchase in one store does not promise access in the other store.
Local progress and storage problems
Progress, preferences and quotas are local; SwipeSort has no account. Clearing app storage or uninstalling can remove that progress. For a storage error, keep the installation and contact support before resetting or reinstalling. Clearing previews is different from resetting progress and does not restore media already removed.
Privacy choices
Analytics, crash reports and TikTok campaign measurement are separate choices, off by default and revocable in Settings. Ad privacy options are available when required by Google UMP. Withdrawal stops future optional collection; it does not erase data already received by providers. Read the SwipeSort privacy policy for details.
Duplicates and similar photos
On Android 1.2.5, exact copies and similar photos are checked locally. Similar groups are suggestions, not proof of identical content. Inspect details and choose your favorites. Results cover accessible, supported media; they are not a guarantee that every duplicate or similar photo will be found. Keep/flag choices still require final confirmation before removal. These modes are not in public iOS 1.1.2.
Sharing a photo or video
Where the installed version offers Share, choose an individual item and a destination in the system share sheet. The receiving app controls what happens next and may upload it. Sharing does not keep, flag or remove the item. A cloud-only Apple item needs explicit permission to load and share. Demo fixtures cannot be shared.
Free allowances and optional ads
Ordinary review includes 100 new decisions per day. Android also includes 50 duplicate groups and 20 similar groups daily. An available, voluntarily started rewarded ad adds 50 decisions, 25 duplicate groups or 10 similar groups to the area you selected, up to three times per area per day. iOS currently has ordinary review only. Pro removes these limits and rewarded ads. No automatic ad starts; a dismissed ad gives no reward. Permitted ads may be preloaded after UMP choices; playback still starts only at your request.